Content：Date:2010-06-30 14:29

I was planning on buying a white one but I wanted a black one. I am going to purchase a BLACK ONE. Ive been having troubles selecting it please correct it if it say white.

Reply：Date:2010-06-30 14:33

Hi ,Thanks for your question.

If you find you can't pick certain size or color when doing your shopping, it means it is out of stock.

Once you find the size or color you pick is wrong when check out your order, Please don't pay the bill, in case your order will be automatically shipped out in our logistic system.

Thanks! For any further questions please contact: sales@double.net.tw  

 

Content：Date:2010-01-19 14:36

Hello! Please tell me which shipping company do you use to deliver to Russia? Can I ask you to use EMS only, not DHL (DHL works very badly in Russia)? Thank you.

Reply：Date:2010-01-19 18:26

Dear Kaelan:

Thanks a lot for your question.

We just use EMS to deliver oversea orders.  Thanks that you like it's service in Russia.   For any further questions please contact: sales@double.net.tw 

 

Content：Date:2009-12-19 13:13

Hi, I bought a binder a few weeks ago and I really like it and want to buy more. I got the Lycra vest 1 in XL, and it fits comfortably, but only on the smallest part of the adjustable velcro tape. My measurements are 40 inches across the bust line and 34 underneath, do you think a smaller size would still fit and give me the option of more compression, or should I stick with the size I got? Thanks!

Reply：Date:2009-12-20 21:13

Hi Inox:

Thanks a lot for you like our products.

We find L size will be ok to you since you have a slim trunk.

We suggest you can order L size next time.  Thanks!

Feel free to let me know if you need any other information.   Thanks!

For any further questions please contact: sales@double.net.tw 

Content：Date:2009-11-30 10:09

I haven’t received the products. Can you please check it for me? and by the way, I haven’t received my tracking No too.

Reply：Date:2009-12-01 12:53

Dear Valentine:

Thanks for your feedback.  We check your order parcel arrived at 13:00 PM on Nov 30.  Feel free to let me know if you still can't find it today.  Please refer the tracking No and delivery detail as following: 

Feel free to let me know if you need any other information.   Thanks! For any further questions please contact: sales@double.net.tw 

Ems tracking No:EE615453202TW
http://postserv.post.gov.tw/WebMailNslookup/ENII_EMS.html

 

【Foreign information】
Status	Date	Time	Name of post office
Arrival at incoming office	Nov/27/2009	13:24	SYDNEY  AUSTRALIA
Customs inspection	Nov/27/2009	13:25	SYDNEY  AUSTRALIA
Departure from incoming office	Nov/27/2009	13:32	SYDNEY  AUSTRALIA
	Dutiable or non-dutiable		NONDUTIABLE
Arrival at delivery office	Nov/27/2009	23:06
Attempted delivery(1st)
	Reason for non-delivery
Attempted delivery(2nd)
	Reason for non-delivery
Delivery	Nov/30/2009	13:00
	Signature		SIG ON FILE

【Return information】
Status	Date	Time	Name of post office
Dispatch from originating country's exchange office
	Office of destination
	Despatch No.
	Flight No.
	Flight date
Arrival at incoming office
Customs inspection
Departure from incoming office
	Dutiable or non-dutiable
Arrival at delivery office
Attempted delivery(1st)
	Reason for non-delivery
Attempted delivery(2nd)
	Reason for non-delivery
Delivery
	Signature

Content：Date:2009-11-23 13:39

I still cannot see anything in payment method, it is still blank even I had waited for long time. Can you please fix this issue for me? Anyway I’ll send you money via paypal. Then when you receive money, please let me know. And I wanna order lycra vest – long cut in black and white and also lycra vest – short cut in white. All are S size. Plz ship it to Alex Duong, 3 Aiken Road, West Pennant Hills, NSW 2125. Many thanks

Reply：Date:2009-11-23 15:03

Dear Valentine:

Thanks a lot for your payment.

We had recieved it and created your order as well.

Your order will be shipped today.

 

Regarding to the order page blank, could you please try to select the Shipping Area column as "Worldwide" first as following, and see if the blank page below will be shown or not.

Shipping Area：

- Select Shipping Area -Worldwide

Feel free to let me know if you need any other information and help.   Thanks!

For any further questions please contact: sales@double.net.tw  

Content：Date:2009-11-20 15:34

i can't see anything in payment method so how can i choose? plz help me to go through. thanks

Reply：Date:2009-11-23 09:18

Dear Valentine:

Thanks for your question.

The  payment and shipping methods will be shown, after you fill in all shipping information columns above.

Please try this way to see if it is ok.

Feel free to let me know if you need any other information and help.   Thanks!

For any further questions please contact: sales@double.net.tw  

Content：Date:2009-11-17 11:56

Hi. I got your product n I really like it so I wanna order more. I intend to choose air 7 –zip short cut but I’m not sure if itz best binding or not. Plz answer me asap. Many thanks

Reply：Date:2009-11-18 20:02

Hi Valerie,

Thanks a lot for you like our product.

Zip design stresses on comfortable, easy dressing and taking off.

There is no tape in this product for you to adjust the pressing function.

If you care the binding performance a lot, it may not be a best product for you.

Please consider items designed with velcro tapes.

Feel free to let me know if you need any other information.   Thanks!

For any further questions please contact: sales@double.net.tw 

Content：Date:2009-11-13 08:46

I ordered the Long Air Vent in size SMALL and received it in XSMALL. I would like to know how if I can switch to a different size. Thanks.

Reply：Date:2009-11-13 12:53

Hi,

Thanks for your order.

We would love to help you to exchange it into small size.  And we need you to pay extra 10USD for new item shipping back to you.  

After you can accept the shipping fee, you can send it back to us by the registered parcel in case it may get lost during the way back to us.

Please send this binder back with all the original packing accessories, and please make sure the item kept in the initial condition.  The following is the address and attention you shall send it back:

 

Attention:Double Design Co.

Address:1F., No.3, Ln. 126, Sec. 1, Jhongshan N. Rd., Jhongshan Dist., Taipei City 104, Taiwan (R.O.C.)

Phone No:886-2-2567-3100

Nemark: order exchange No:20090903230001 WXS TO BS

Feel free to let me know if you need any other information.   Thanks!

For any further questions please contact: sales@double.net.tw 

Content：Date:2009-11-10 17:51

Hi! How can I find out shipping costs (to Russia)? I'm trying to order a binder and it says Shipping rates 0,00. Do you really have free delivery? :)

Reply：Date:2009-11-11 20:06

Dear Kaelan:

Thanks for your question.  Yes, the price you find here is including the shipping cost to customers' home.

Feel free to let me know if you need any other information.   Thanks!

For any further questions please contact: sales@double.net.tw 

Content：Date:2009-11-09 10:29

Hi. I just sent you the money. When you receive the money, plz let me know. I already sent you money but I don’t know why I can’t order by my account so can I order here? I want M size Lycra Vest-long cut in Black. My chest is 86-87cm and I want a perfect binding so can I pick M size? Plz ship it to Alex Duong 3 Aiken Road West Pennant Hills NSW 2125 How long does it take? And will they deliver to my house?

Reply：Date:2009-11-09 13:04

Dear Alex:

Thanks for your order and payment.

We already recieved your payment and created your order for you as well.

You will recieve a confirming mail later from our system.

 

Yes, we think the size M will give you better binding.

Today we will ship your order out by EMS, and it usually takes 7 working days to arrive your home.

We will send you the tracking No for following the shipping status after shipping it out.

 

Feel free to let me know if you need any other information.   Thanks!

For any further questions please contact: sales@double.net.tw 

Sign Guestbook

*Name：
*Email：
Telephone：
*Content： *